Title: Troubleshooting Amazon Seller Sync Issues
Problem:
Users attempting to sync their product data with the Amazon Seller Portal may encounter synchronization issues due to mismatched SKUs or GTINs (Global Trade Item Numbers). This can prevent the successful upload of product information such as pricing and inventory levels.
Solution:
To resolve synchronization issues with the Amazon Seller Portal, follow these step-by-step instructions:
Check Product Listings
- Confirm if the products you wish to sync already exist on Amazon. If they do not, you will need to create new listings in the Seller Portal.
Verify SKU and GTIN
- Ensure that the SKUs (Stock Keeping Units) and GTINs of your products in the application match those listed on Amazon. Any discrepancies will prevent successful syncing.
- You can find your product SKUs and GTINs in the Amazon Seller Portal. Make a list of these for comparison.
Subscribe to the Amazon Marketplace Channel
- Before attempting to sync, ensure you are subscribed to the Amazon Marketplace channel through your service provider, which facilitates the syncing process.
Authorize the App
- Navigate to the Amazon app provided by your service provider.
- Click on “Authorize Now” to connect your Amazon Store to the syncing application.
Initiate Syncing
- After authorization, go to the “Manage Amazon” page in your application.
- Click on the “Sync” button. The application will attempt to detect syncable offers.
Opt-In for Syncable Offers
- Once the application identifies syncable offers, you will see checkboxes next to them.
- Opt-in for the offers you wish to sync by selecting the appropriate checkboxes.
Perform a Final Sync
- After opting in, click the Sync button again to push the selected products to the Amazon Seller Portal.
Monitor Sync Status
- Check the sync status in your application for any errors or confirmations that the products have been successfully synced to Amazon.
Contact Support if Issues Persist
- If problems continue, gather the list of SKUs and GTINs from your Amazon listings and contact your service provider’s support team for further assistance.
Related Issues:
- Missing Product Listings: Products not found in Amazon due to non-existent listings.
- Data Discrepancies: Differences between product details in the application and Amazon, such as pricing or inventory levels.
- Authorization Errors: Issues related to connecting the application to Amazon Seller Portal.